Terms and Conditions
Last updated: 3/7/2026
These Terms and Conditions apply to bookings and services provided through https://greekwaytransfers.com.
1. Business information
Business / Legal name: ΕΥΔΟΚΙΟΥ ΝΙΚΟΛΑΟΣ
Trading name: GreekWay Transfers
VAT number / ΑΦΜ: 112920591
Tax office / ΔΟΥ: ΚΕΦΟΔΕ ΑΤΤΙΚΗΣ
Business address: Ακροπόλεως 34, 12131 Περιστέρι, Greece
Website: https://greekwaytransfers.com
Email: info@greekwaytransfers.com
Phone / WhatsApp: +30 6982525891
2. Services
GreekWay Transfers provides private passenger transfer services, including airport transfers, port transfers, city transfers and private routes in Athens and Attica. The service is a private transfer service for the customer’s booking. It is not a shared public transport service.
3. Booking process
Customers may book a transfer online through the website, by phone, by email or by WhatsApp. To complete a booking, the customer may need to provide:
- Full name
- Email address
- Phone number
- Pickup and drop-off location
- Pickup date and time
- Number of passengers
- Number of suitcases
- Flight number or ferry details, where relevant
- Any special instructions
The customer is responsible for providing accurate booking information.
4. Booking confirmation
A booking is considered confirmed when GreekWay Transfers has accepted the booking and/or payment has been completed, depending on the selected payment method. GreekWay Transfers may contact the customer to confirm pickup details, route details, time, flight information or any other information necessary for the transfer.
5. Online payments
Online card payments are processed securely through NBG Pay / GlobalPayments or another payment provider connected to WooCommerce. GreekWay Transfers does not store full card details on the website. A booking may be considered unpaid or not fully confirmed if the online payment is not completed successfully.
6. Pickup time and waiting time
The customer must be ready at the agreed pickup location and time. For airport pickups, the customer should provide the correct flight number. If the flight is delayed, GreekWay Transfers will make reasonable efforts to adjust the pickup time according to the actual arrival time. Indicative waiting time:
- Airport arrivals: up to 60 minutes after flight arrival
- Port arrivals: up to 30 minutes after ferry arrival
- Hotel, apartment or private address pickups: up to 15 minutes after the agreed pickup time
If the customer does not appear within the waiting time and cannot be contacted, the booking may be treated as a no-show.
7. Customer responsibilities
The customer is responsible for:
- Providing correct pickup and drop-off details
- Providing correct flight or ferry details, if relevant
- Being available by phone or WhatsApp before pickup
- Choosing a pickup time that allows enough time for traffic, check-in, security checks or ferry boarding
- Informing GreekWay Transfers in advance about large luggage, child seats, special assistance needs or unusual requirements
GreekWay Transfers is not responsible for delays caused by incorrect customer information, late customer arrival or circumstances outside its control.
8. Luggage
The customer must select or communicate the correct number of suitcases and passengers. GreekWay Transfers may refuse to transport items that are unsafe, illegal, excessive in size, or not suitable for the vehicle. If the luggage exceeds the available space, the transfer may not be possible or may require a different arrangement.
9. Changes to bookings
Customers should request booking changes as early as possible by phone, email or WhatsApp. GreekWay Transfers will try to accommodate changes, but changes are subject to availability. Changes to route, time, passenger number or luggage may affect the final price.
10. Cancellations and refunds
Cancellations and refunds are handled according to the Cancellation & Refund Policy published on the website. The customer should read the Cancellation & Refund Policy before completing a booking.
11. Delays and force majeure
GreekWay Transfers will make reasonable efforts to provide the transfer on time. However, GreekWay Transfers is not responsible for delays or failure to provide the service due to events outside its reasonable control, including but not limited to:
- Heavy traffic
- Road closures
- Accidents
- Extreme weather
- Strikes
- Public events
- Airport or port disruptions
- Incorrect information provided by the customer
- Other force majeure events
12. Safety and conduct
Passengers must behave respectfully and safely during the transfer. GreekWay Transfers may refuse or stop a service if a passenger behaves aggressively, dangerously, illegally or in a way that may damage the vehicle or endanger the driver or other passengers. Smoking is not allowed inside the vehicle.
13. Website use
Customers must not misuse the website, attempt unauthorized access, submit false information or interfere with the website’s normal operation.
14. Privacy and cookies
Personal data is processed according to the Privacy Policy. Cookies and similar technologies are described in the Cookie Policy. Customers can read these policies on the website: Privacy Policy: https://greekwaytransfers.com/privacy-policy/
Cookie Policy: https://greekwaytransfers.com/cookie-policy-eu/
15. Limitation of liability
GreekWay Transfers is responsible for providing the booked transfer service with reasonable care and professionalism. GreekWay Transfers is not responsible for indirect losses, missed flights, missed ferries, missed appointments or additional costs caused by circumstances outside its control or by incorrect information provided by the customer. The customer is responsible for selecting a pickup time that allows sufficient travel time.
16. Applicable law and jurisdiction
These Terms and Conditions are governed by the laws of Greece. Any dispute shall be handled by the competent courts of Greece, unless mandatory consumer protection rules provide otherwise.
17. Contact
For questions about these Terms and Conditions, bookings or payments, contact: Email: info@greekwaytransfers.com
Phone / WhatsApp: +30 6982525891