Cancellation & Refund Policy
Last updated: 3/7/2026
This Cancellation & Refund Policy applies to transfer bookings made with GreekWay Transfers through https://greekwaytransfers.com, by phone, email or WhatsApp.
1. Free cancellation
Customers may cancel a booking free of charge up to 24 hours before the scheduled pickup time.
If the booking was paid online, the refund will be processed to the original payment method.
2. Late cancellation
If a booking is cancelled less than 24 hours before the scheduled pickup time, GreekWay Transfers may charge up to 100% of the booking amount.
This is because the vehicle and driver may already have been reserved for the customer.
3. No-show
If the customer does not appear at the agreed pickup location within the waiting time and cannot be contacted, the booking may be treated as a no-show.
In case of no-show, no refund is due.
Indicative waiting time:
- Airport arrivals: up to 60 minutes after flight arrival
- Port arrivals: up to 30 minutes after ferry arrival
- Hotel, apartment or private address pickups: up to 15 minutes after the agreed pickup time
4. Flight delays
For airport pickups, the customer should provide the correct flight number.
If the flight is delayed, GreekWay Transfers will make reasonable efforts to adjust the pickup time according to the actual arrival time.
Flight delay handling applies only when the customer has provided the correct flight number before the pickup.
5. Ferry delays
For port pickups, the customer should provide ferry details where possible.
GreekWay Transfers will make reasonable efforts to adjust the pickup time in case of ferry delay, depending on availability.
6. Customer mistakes
GreekWay Transfers is not responsible for incorrect booking information provided by the customer, including wrong date, wrong time, wrong pickup location, wrong flight number or wrong contact details.
If the transfer cannot be completed because of incorrect customer information, the booking may be treated as a late cancellation or no-show.
7. Changes to bookings
Customers may request changes to a booking by phone, email or WhatsApp.
Changes are subject to availability.
Changes to pickup time, route, passenger number or luggage may affect the final price.
8. Refund processing time
Approved refunds are processed to the original payment method.
The time required for the refund to appear in the customer’s account depends on the payment provider, card issuer or bank.
9. Cancellation by GreekWay Transfers
If GreekWay Transfers is unable to provide the booked service due to operational reasons, the customer will be offered either:
- an alternative arrangement, where possible, or
- a full refund of the amount paid for the affected booking
10. How to cancel
To cancel or change a booking, contact GreekWay Transfers as soon as possible:
Email: info@greekwaytransfers.com
Phone / WhatsApp: +30 6982525891
Please include your name, booking date, pickup time and route.