Last updated: 3/7/2026
This Privacy Policy explains how GreekWay Transfers collects, uses and protects personal data through the website https://greekwaytransfers.com and through related booking, communication and payment services.
1. Who we are
Website: https://greekwaytransfers.com
Business / Trading name: GreekWay Transfers Legal Name: ΕΥΔΟΚΙΟΥ ΝΙΚΟΛΑΟΣ Business address: ΑΚΡΟΠΟΛΕΩΣ 34, ΤΚ 12131, ΠΕΡΙΣΤΕΡΙ ΑΦΜ / VAT number: 112920591 ΔΟΥ / Tax office: ΚΕΦΟΔΕ ΑΤΤΙΚΗΣ
Email: info@greekwaytransfers.com Phone / WhatsApp: +30 6982525891 For any question about this Privacy Policy or your personal data, you can contact us at info@greekwaytransfers.com.
2. What personal data we collect
We may collect personal data when you use our website, submit a booking, contact us, or make an online payment. The data we may collect includes:
- First name and last name
- Email address
- Phone number
- Pickup and drop-off location
- Date and time of transfer
- Number of passengers
- Number of suitcases
- Flight number, ferry details or travel information, if provided
- Booking comments or special instructions
- Billing information submitted through checkout
- Payment confirmation information
- IP address, browser information and technical website data
- Communication data sent by email, phone, contact form or WhatsApp
We do not intentionally collect special categories of personal data, such as health data, religion, political opinions or similar sensitive information. Please do not submit such information unless it is necessary for the transfer service and you choose to provide it.
3. Why we use your personal data
We use your personal data for the following purposes:
- To receive and manage transfer bookings
- To confirm pickup and drop-off details
- To contact you about your booking
- To manage airport, port, hotel or private address transfers
- To process online payments
- To issue booking confirmations and payment-related records
- To respond to questions sent by email, phone, contact form or WhatsApp
- To comply with accounting, tax and legal obligations
- To protect the website from misuse, fraud, spam or security threats
- To improve the website and booking experience
4. Legal basis for processing
We process personal data based on one or more of the following legal bases:
- Performance of a contract or steps before entering into a contract, when you request or book a transfer.
- Legal obligation, when we must keep accounting, tax or transaction records.
- Legitimate interest, for customer communication, website security, business administration and service improvement.
- Consent, where required, for non-essential cookies, analytics, marketing tools or third-party services that require consent.
5. Online booking and WooCommerce checkout
Our website uses an online booking system and WooCommerce checkout to allow customers to book transfer services and pay online. When you make a booking, the booking details you submit are used to create and manage your transfer reservation. When you proceed to payment, WooCommerce may collect the information required to complete checkout and payment processing.
6. Payments
Online card payments are processed through NBG Pay / GlobalPayments or the relevant payment provider connected to WooCommerce. GreekWay Transfers does not store your full card number, card security code or full card payment details on our website. Payment data is processed securely by the payment provider according to its own security and privacy practices. We may receive payment confirmation information, such as transaction status, amount, order number and payment result, in order to manage your booking and payment record.
7. Google Maps and route services
Our booking form may use Google Maps services to support route selection, address handling and transfer booking functionality. When you use the booking form, Google Maps may process technical information such as your IP address, browser information, map interactions and location-related search data according to Google’s own policies.
8. Contact by phone, email or WhatsApp
If you contact us by phone, email or WhatsApp, we use the information you provide to answer your request, manage your booking or provide customer support. If you use WhatsApp, your communication is also subject to WhatsApp’s own terms and privacy practices.
9. Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the website, booking form, security and checkout to work correctly. Other cookies, such as analytics, marketing or third-party cookies, may require your consent. We use Complianz to manage the cookie banner and cookie preferences. For more information, please read our Cookie Policy:
https://greekwaytransfers.com/cookie-policy-eu/
10. Analytics and website statistics
If analytics tools are enabled, we may use them to understand how visitors use the website, which pages are visited and how the website can be improved. Analytics tools may collect technical information such as device type, browser, approximate location, visited pages and interaction data. Where required, analytics cookies will only be used after consent.
11. Who we share personal data with
We may share personal data only when necessary for the operation of the website, booking and transfer service. Recipients may include:
- Website hosting provider
- WordPress and WooCommerce service components
- Booking system plugin used for transfer reservations
- Payment provider, such as NBG Pay / GlobalPayments
- Email and communication providers
- Google Maps and related Google services
- Accountant or tax/legal advisors, where required
- Public authorities, where required by law
We do not sell personal data.
12. International transfers
Some third-party service providers, such as Google, Meta/WhatsApp or other technology providers, may process data outside the European Economic Area. Where this happens, processing is subject to the provider’s applicable privacy terms and any safeguards required by data protection law.
13. How long we keep personal data
We keep personal data only for as long as necessary for the purposes described in this Privacy Policy. Indicatively:
- Booking and transfer communication data is kept for as long as necessary to manage the booking, customer service and possible follow-up.
- Payment, invoice and accounting-related data is kept for the period required by applicable tax and accounting law.
- Website security logs may be kept for a limited period for security and troubleshooting.
- Contact requests are kept for as long as necessary to respond and manage the communication.
Some records may need to be kept longer if required for legal, tax, accounting, dispute resolution or security reasons.
14. Your rights
Under applicable data protection law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to processing based on legitimate interest
- Request data portability, where applicable
- Withdraw consent, where processing is based on consent
- Lodge a complaint with the competent data protection authority
To exercise your rights, contact us at:
info@greekwaytransfers.com We may need to verify your identity before responding to a rights request.
15. Complaint to the supervisory authority
If you believe that your personal data is not handled properly, you have the right to lodge a complaint with the competent data protection authority. In Greece, the supervisory authority is the Hellenic Data Protection Authority.
16. Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure. However, no website, email or online service can be guaranteed to be completely secure. Customers should avoid sending unnecessary sensitive information through website forms, email or messaging apps.
17. Children
Our services are intended for adults booking transfer services. We do not knowingly collect personal data from children for marketing or account registration purposes. If a booking includes children as passengers, the booking should be made by an adult.
18. Comments, user accounts and media uploads
Our website does not currently allow public comments or public media uploads. If customer account registration is disabled, customers are not required to create an account to book a transfer. Administrative users of the website may have login cookies and technical cookies required for website management and security.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, booking process, payment services or legal obligations. The updated version will be published on this page with a new “Last updated” date.